EIV Master and Tenant Reports, and Resolving Discrepancies

THURSDAY, OCTOBER 8, 2026
1:00 p.m. - 5:00 p.m. ET/ 12:00 p.m. - 4:00 p.m. CST

Webinar

This session provides an in-depth, practical review of EIV Master File and Tenant File reports, including how to run, interpret, document, and act on the information they contain. Participants will learn how to properly maintain EIV documentation, investigate discrepancies, and implement required follow-up actions in compliance with HUD regulations. The training also covers the full lifecycle of discrepancy resolution, including tenant notification requirements, documentation standards, repayment agreements, and common MOR findings.

Presented by:

Rhanda Mckown, Director of Affordable Housing at LeadingAge Southeast

Rhanda McKown is an affordable housing professional with over 25 years of industry experience. She is currently Director of Affordable Housing for LeadingAge Southeast supporting senior (55+) property organizations in Florida, Alabama, Louisiana, and Mississippi. Having spent 15 years working for a Performance Based Contract Administrator conducting Management and Occupancy Reviews, her technical expertise also includes Auto OCAF rent adjustments, Special Claims, Budget Based Rent Adjustments, and contract renewals. She has deep experience with HUD multifamily housing programs and specializes in properties subject to HUD Handbook 4350.3. Rhanda is nationally recognized for designing and leading high impact educational programs. She serves on her local Affordable Housing Advisory Committee and previously worked at the Florida Housing Finance Corporation as Director of the Affordable Housing Study Commission and developing portions of the agency’s records retention program.

Learning Objectives

By the end of this training, participants will be able to:

1. Differentiate between EIV Master File and Tenant File reports, including required reports and proper file placement.
2. Interpret EIV reports such as Income, Income Discrepancy, New Hires, and Multiple Subsidy to identify potential issues.
3. Apply HUD-required steps to investigate and resolve discrepancies within required timeframes.
4. Demonstrate proper documentation and notation standards for both tenant files and master files.
5. Implement compliant processes for tenant notification, verification, and resolution, including repayment agreements when necessary.

Scholarships

The Scott Boord Career Development Scholarship Program gives members an opportunity to attend Aging Services programs and education events for those that otherwise would be unable to participate because of financial limitations. Scholarships are awarded to members who meet certain criteria. To find the guidelines and application, please click here.

Cancellations/Refunds/Substitutions
There is a $50 administrative fee for each cancellation or refund. Substitutions will be accepted at no additional fee. Due to costs incurred related to the program, no refunds will be issued after September 1, 2026. All cancellations and substitution requests must be submitted in writing to kmccloud@leadingagesoutheast.org.

Questions
For assistance with your membership status or recovering login information, please contact us at (850) 671-3700.